The Ownership Promise
We don't just sell cars. We sell the confidence that comes from knowing who to call, where to take it, and that the person on the other end has a name and a workshop and genuine parts on the shelf.
Confidence Pack
Warranty, roadside assistance, and the after-sales commitment. Included with every HAP vehicle.
EVer Ready Pack
PHEV ownership support — home backup power compatibility, charging guidance, running cost analysis against petrol.
Executive Convenience Pack
Vehicle pickup, dropoff, and loaner service. For the owner whose time costs more than the service.
What ownership looks like
1
Delivery
You pick up the vehicle from our showroom. We walk you through every feature. Your named adviser introduces your named service contact.
2
Onboarding
Within 48 hours, your adviser calls to check everything is as expected. Any questions, one number.
3
First check-in
At 1,000 km or one month — whichever comes first. A brief inspection, complimentary.
4
First service
At 10,000 km or six months. Full service, genuine parts, named technician. 2“4 hours.
5
Annual health check
Every year. Full inspection, software updates, battery health (for PHEV). We come to you if you have the Executive Pack.
6
Ongoing care
We don't disappear. Your adviser checks in, not just when there's a bill. If something changes — a recall, a software update, a parts arrival — we call you first.
Our commitments
Warranty
Up to 8 years
Manufacturer-backed, terms available on request
Roadside
24/7
Lagos metro, recovery to workshop included
Named adviser
1 person
Your point of contact from purchase to year eight
Service response
30 min
Callback target during business hours
Genuine parts
100%
OEM-sourced, traceable, stocked at our workshop
First check-in
48 hrs
Complimentary call after delivery to confirm everything
Questions
Yes. We stock genuine parts at our Victoria Island workshop. For any part not in stock, we order directly from Chery Group with typical delivery in 5“10 working days. Your named service contact will tell you the timeline before you commit.
Battery warranty is part of the Confidence Pack. If you have a PHEV and the battery degrades below the warranted threshold, we replace it. The EVer Ready Pack includes guidance on extending battery life in Nigerian conditions.
OEM-trained technicians at our Victoria Island workshop. Every technician is named on our workshop page. You'll meet the person working on your car.
A documented service history from an authorised dealer is the strongest single signal for resale value. We provide full records, and every HAP vehicle has a traceable history from day one.
Routine service: 2“4 hours. Major service: 4“6 hours. We tell you the estimate when you book, and confirm on the day. With the Executive Convenience Pack, we pick up and return your vehicle.