Warranty claims
If something isn't working as it should, here's exactly what to do. No red tape — just a process that gets you back on the road.
How to claim
1
Call or WhatsApp us
Tell us what's wrong. We'll ask a few questions to understand the issue.
— 5 minutes
2
Bring the vehicle in
We inspect and confirm whether it's a warranty issue or a service item.
— same or next day
3
We fix it
Genuine parts, named technician, no charge if it's covered by warranty.
— typically 1“3 days
4
You drive away
Full report of what was done. We update your service record.
What to bring
- • Your vehicle
- • Service book or reference number
- • A description of the issue — when it happens, how often, any warning lights
- • If applicable: photos or videos of the problem
How long it takes
Most claims are resolved in 1“3 working days. Complex cases (parts ordering from Chery Group) can take up to 10 working days. We tell you the timeline at the inspection and update you if it changes.
Full warranty terms, coverage details, and the downloadable PDF live on the OMODA | JAECOO Nigeria site.
See full warranty terms